PRIVACY POLICY – EBL UNIVERSAL CONCEPT VENTURES

1. LEGAL BASIS

This policy complies with the Nigeria Data Protection Act (NDPA) 2023 and applicable international privacy standards, including the GDPR. It sets out your rights and our responsibilities regarding data processing and protection.

2. INFORMATION WE COLLECT

• Identity Information: Your name, email address, and phone number.
• Order Information: Delivery address, payment confirmation, and transaction details.
• Payment Data: Processed securely through Paystack or Flutterwave; we do not store card details.
• Communication Data: WhatsApp messages, customer inquiries, and chat history.
• Technical Data: IP address, browser type, and device data for analytics and security.

3. HOW WE USE YOUR INFORMATION

• To process and deliver customer orders.
• To provide WhatsApp-based updates, support, and communication.
• To manage payments, refunds, and product warranties.
• To enhance website performance and improve service quality.
• To comply with accounting, taxation, and legal obligations in Nigeria.

4. DATA RETENTION

We retain your data only as long as necessary to fulfill the purposes listed above or as required by Nigerian law. Once retention expires, data is securely deleted or anonymised.

5. INFORMATION SHARING

We may share limited data with trusted third-party service providers for operations such as:

• Payment processing (Paystack, Flutterwave)
• Delivery logistics and order fulfilment
• WhatsApp communication and customer engagement (Meta Platforms)

All partners comply with confidentiality and data protection agreements consistent with this policy.

6. SECURITY MEASURES

Our website uses HTTPS encryption, SSL certificates, and secure WordPress infrastructure. All payment transactions are handled by PCI-DSS-compliant gateways, and access to personal data is restricted to authorised personnel.

7. YOUR RIGHTS

Under the NDPA 2023, you have the right to:

• Access your personal data.
• Request correction or deletion of your information.
• Withdraw consent for processing at any time.
• Object to certain types of data use or sharing.

To exercise these rights, contact us at privacy@ebluniversal.com.

8. CHILDREN’S PRIVACY

Our services are not intended for persons under 16 years old. If we learn that we have collected personal data from a child without consent, we will delete it immediately.

9. INTERNATIONAL DATA TRANSFER

Some services (such as Meta or payment gateways) may process data outside Nigeria. Such transfers occur under legally recognised data protection safeguards.

10. DATA DELETION REQUESTS

To permanently delete your data, please follow our official Data Deletion Instructions or email support@ebluniversal.com.

11. CONTACT INFORMATION

EBL Universal Concept Ventures
📧 Email: privacy@ebluniversal.com
🌐 Website: https://ebluniversal.com
🏢 Address: Alaba International Market, Lagos, Nigeria / Leeds, United Kingdom

12. DATA PROTECTION OFFICER

For privacy-related matters, you may contact our Data Protection Officer:

Name: Ebuka Umeh
Email: privacy@ebluniversal.com
Phone: +234 814 526 8363