TERMS & CONDITIONS – EBL UNIVERSAL CONCEPT VENTURES

1. DEFINITIONS

- “Customer”, “User”, or “You” refers to anyone accessing or making a purchase from our platform.
- “Website” refers to our online store located at ebluniversal.com.
- “Products” refers to mobile LCD screens, accessories, repair tools, or related goods sold by EBL Universal.
- “WhatsApp Commerce Suite” refers to our automated ordering and customer support service via WhatsApp Business API.

2. ACCEPTANCE OF TERMS

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please discontinue use of our website and digital services immediately.

3. PRODUCTS AND SERVICES

EBL Universal provides high-quality mobile phone LCDs, spare parts, and accessories. We strive for accuracy in product descriptions, images, and pricing. However, we do not guarantee that all content will be error-free, and we reserve the right to update product information without notice.

Product availability and prices may vary due to supply changes, import duties, or currency fluctuations.

4. ORDERS AND PAYMENTS

• All orders placed on our website or via WhatsApp are subject to confirmation and availability.
• Payments must be made through approved gateways such as Paystack, Flutterwave, or bank transfer.
• Orders are processed only after successful payment confirmation.
• Prices displayed include applicable taxes unless otherwise stated.

5. SHIPPING AND DELIVERY

We deliver nationwide across Nigeria through verified courier partners. Estimated delivery times vary depending on location and product availability. EBL Universal is not liable for delays caused by logistics partners or unforeseen circumstances such as strikes or natural events.

6. RETURNS AND REFUNDS

• Customers must inspect items immediately upon receipt.
• Returns are accepted only within 3 days of delivery for defective or incorrect products.
• Returned items must be unused, in original packaging, and include proof of purchase.
• Refunds will be processed after inspection, typically within 5–10 working days.

For all return or refund requests, contact support@ebluniversal.com.

7. INTELLECTUAL PROPERTY

All logos, trademarks, images, and content on this site are the intellectual property of EBL Universal Concept Ventures. Unauthorized reproduction, distribution, or use of any materials is strictly prohibited.

8. PRIVACY AND DATA PROTECTION

Your personal information is handled in compliance with the Nigeria Data Protection Act (NDPA 2023). For details on how we collect, use, and protect your information, please visit our Privacy Policy.

9. LIMITATION OF LIABILITY

EBL Universal will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability shall not exceed the total value of the item purchased.

10. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes will be handled exclusively by competent courts within Lagos State.

11. CONTACT INFORMATION

EBL Universal Concept Ventures
📧 Email: support@ebluniversal.com
🌐 Website: https://ebluniversal.com
🏢 Office: Alaba International Market, Lagos, Nigeria